Refund policy

All sales are final. Due to the absolute exclusivity and handcrafted nature of the Carry the Load bag, we do not accept returns or offer refunds. The bag is carefully inspected before shipping to ensure it meets the highest standards of quality and craftsmanship.

If your item arrives damaged or you receive the wrong product, please contact us at thereseart13@gmail.com within 3 days of delivery. We will work with you to resolve any issues promptly.

Thank you for supporting ethical, artisan-made luxury.